bCALL
bCall
Cars assembled with a Breakdown Call [bCall] telematics box, enable both a voice connection and a data connection to transmit car diagnosis data as well as vehicle position to the call center on demand.
In case the breakdown assistance call has been activated, the call center uses the voice connection to gather further information and provides aid. In most cases the vehicle occupants do not exactly know their location and are not able to describe the problem. bCall helps to increase mobility whilst providing a quicker remedy or an alternative mobility service.
Case summary
A car breakdown is inconvenient and troublesome. But when a vehicle is equipped with a bCall telematics solution, the driver doesn’t have to worry about finding an emergency telephone or calling for a tow truck. With the push of a button, a connection to a roadside assistance call center is automatically made. The connection is established via a Cinterion wireless module and a SIM card. Simultaneously, location data and on board diagnostic data is transmitted to the call center and made immediately available to the dispatcher. In a dialogue further information is retrieved. The dispatcher is able to calm the distressed driver, mediate a solution and if applicable, assign a roadside assistance team to help the stranded motorist.
Cars assembled with a Breakdown Call [bCall] telematics box, enable both a voice connection and a data connection to transmit car diagnosis data as well as vehicle position to the call center on demand.
In case the breakdown assistance call has been activated, the call center uses the voice connection to gather further information and provides aid. In most cases the vehicle occupants do not exactly know their location and are not able to describe the problem. bCall helps to increase mobility whilst providing a quicker remedy or an alternative mobility service.
Case summary
A car breakdown is inconvenient and troublesome. But when a vehicle is equipped with a bCall telematics solution, the driver doesn’t have to worry about finding an emergency telephone or calling for a tow truck. With the push of a button, a connection to a roadside assistance call center is automatically made. The connection is established via a Cinterion wireless module and a SIM card. Simultaneously, location data and on board diagnostic data is transmitted to the call center and made immediately available to the dispatcher. In a dialogue further information is retrieved. The dispatcher is able to calm the distressed driver, mediate a solution and if applicable, assign a roadside assistance team to help the stranded motorist.
VEHICLE TELEMATICS | bCall, Fleet Management, Insurance Telematics, Remote Vehicle Access
With Cinterion automotive modules, vehicle telematics solutions provide smooth, efficient and safe operations for both fleets and motorists. Vehicle telematics increase transparency between fleet supervisors and their total fleet; insurance companies and their insured; and roadside support organizations and drivers. Always available, wireless automotive solutions allow an immediate response to vehicle failure and early indicators of looming vehicle issues, route changes and requests for directions as well as fast help for stranded drivers. With a closer eye on operations, managers and insurance companies are able to improve productivity and introduce innovative incentive programs for safe driving behaviors.
