Support

Comprehensive, customized global support solutions

Implementing GSM/GPRS modules across a wide range of business activities means that developers are continually facing new challenges specific to GSM technology. This is why Cinterion offers comprehensive support services worldwide.

Whether you're located in Asia, North America, South America, or Europe, the Wireless Modules support is available anywhere in the world. You receive local, on-site support either from Cinterion's branch offices or from distributors. If you only offer low unit quantities, native speaker distributors often prove to be the best support contacts. These distributors normally have spare parts and other tools immediately available and can provide help fast.

Applications using GSM/GPRS modules from Cinterion are numerous, varied, and technically demanding. Thus, customized support packages are needed. That's why Cinterion provides three-phase support for you:

• In the acquisition phase by Technical Sales: This department offers technical support during the pre-sales product selection process. Cinterion consultants inform themselves about the project and advise you in selecting the appropriate radio modules and terminals. Technical Sales works together with customers in coordinating projects and putting together suitable support packages.
• In the implementation phase by Customer Support: This department provides support during the implementation of the project. You are assigned a personal project manager who uses his expert knowledge to ensure the project is completed successfully.
• In the after sales phase by the Support Line: In the event of inquiries or problems, the Support Line continues to offer help and assistance even after the integration process (reachable on the Web or by email or telephone). The Support Line also conducts technical training courses and provides support for new product versions.

Thanks to the comprehensive range of support services of Cinterion, you are able to reduce your development times, costs and risks, and remain competitive with products that meet market demands and employ the latest technology.